PREGUNTAS FRECUENTES

Sampling

Can I see a physical sample before placing a bulk order?

Yes, we can provide a physical sample for your inspection before proceeding with the bulk production upon request.

How long does it take to receive a sample?

Usually it takes 5-7 days for a standard sample, 7-15days for the customization sample.

Are samples free of charge?

It depends on which style you need for sample,please contact our sales team for more infomation.

Can I request modifications after receiving the sample?

Yes, we allow for reasonable modifications to be made after receiving the sample. Please understand the additional time or cost may be required depending on the complexity of the changes.

Is there a limit to the number of revisions I can request?

We aim to accommodate reasonable revision requests. But excessive revisions may impact the production timeline and incur additional charges.

Production

Do you have any certifications of your company?

We possess the certification of BSCI, SEDEX, and ISO9001.

What is the average production capacity per month?

Our production capacity is approximately 200,000 pieces per month, ensuring efficient fulfillment of bulk orders.

How long does the production process take?

Generally, the production process takes around 40 days from the confirmation of the order to the shipment of the goods.

Do you offer customization options for production?

Yes, we offer customization options to meet the specific requirements and preferences of our clients.

What quality control measures do you have in place during production?

We have stringent quality control measures in place at every stage of production to ensure that each product meets our high standards of quality and craftsmanship.

Can I track the progress of my order during production?

Yes, we provide regular updates on the progress of your order to keep you informed every step of the way.

Delivery Time

What is the typical lead time for delivery?

The typical lead time for delivery varies depending on factors such as location and shipping method. However, we strive to meet delivery deadlines and provide estimates accordingly.

Can I expedite the delivery process?

Yes, expedited shipping options are available upon request, although additional charges may apply.

Do you provide tracking information for shipments?

Yes, we provide tracking information for all shipments, allowing you to monitor the progress of your order until it reaches its destination.

Can I schedule a specific delivery date?

While we strive to accommodate specific delivery requests, please note that delivery dates may be subject to logistical constraints and carrier availability.

What happens if there are delays in delivery?

In the event of unforeseen delays, we will promptly notify you and work to resolve the issue as efficiently as possible to minimize any inconvenience.

Shipment

What are the different shipping methods available do you offer?

There are several shipping methods available, including air freight, sea freight, express courier services (like DHL, FedEx, UPS), and postal services.

How do I choose the right shipping method for my business?

Consider the factors such as cost, speed, reliability. For urgent deliveries, air freight or express courier services might be suitable, while sea freight could be more economical for larger shipments.

How are shipping costs calculated?

Shipping costs are calculated based on factors such as destination, shipping method, and the size and weight of the shipment.

Do you provide insurance for shipments?

Yes, if ypwe offer shipping insurance options to provide added protection for your shipments against loss or damage during transit.

Can I arrange for pickup of my order?

Yes, if you prefer, you can arrange for pickup of your order from our facility or designated warehouse location.

Payment

What payment methods you usually use?

We accept payment method like T/T; PAYPAL; ALIPAY; LC

Do you offer payment plans for large orders?

Yes, for large orders, we can discuss customized payment plans to better accommodate your financial preferences and cash flow requirements.

Can I use multiple payment methods for a single order?

While we strive to offer a variety of payment options, certain regions may have restrictions or limitations on the use of certain payment methods.

We recommend contacting our sales team for guidance on the most suitable payment method for your location.

What are your capabilities for large-scale production?

Yes, we can accommodate split payments using multiple payment methods if necessary. Please inform our team of your preferred payment arrangement, and we will assist you accordingly.

Is there a minimum order value required to use certain payment methods?

While there is no minimum order value for most payment methods, certain payment platforms may have their own minimum transaction requirements. We will inform you of any such requirements during the payment process.

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Diseñado para ofrecer durabilidad, estilo y practicidad, el Cosmetec Cases son el accesorio definitivo para potenciar el atractivo de su marca y satisfacer las necesidades de sus clientes. No pierda la oportunidad de diferenciar su marca y convertirse en la opción preferida de los entusiastas de los neceseres de todo el mundo.

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+86-15986766579
vivi@ecoicolor.com
Dongguan, Guangdong, China 523695






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